Frequently Asked Questions
Q: Where may I find technical assistance regarding an issue on your web site?
A: If you have experienced an error we encourage you to create a new support ticket.
Q: What are your hours of operation?
A: You may e-mail us at firstname.lastname@example.org 24 hours a day or call 812.867.7598 and a customer service representative will be available to assist you Monday through Friday 7am - 5pm CST.
Q: On what days do you ship and when should I expect to receive my order?
A: All orders placed (CST) Monday thru Thursday will ship on Monday / Tuesday of the following week. All orders placed (CST) Friday thru Sunday will ship on the second Monday / Tuesday following the date on which the order was placed. Once your order has
been received you will be notified with an estimated time of arrival. Click here for more information.
Q: When I place an order on Friday through Sunday why does it not ship until the second Tuesday following the date on which the order was placed?
A: Once an order is received, time is needed to harvest, process, freeze and package the products we produce to make them ready for shipping. Our goal is to keep our frozen inventory to a minimum and to process orders as they are received making the end product as fresh as possible for our customers. Click here for more information.
Q: Do you ship to Alaska, Hawaii, Puerto Rico, Canada or the Virgin Islands?
A: Yes. We do ship to Alaska and Hawaii, though we are not able to ship to Puerto Rico, Canada or the Virgin Islands.
Q: Do you have any type of guarantee on frozen shipments?
A: Yes! We offer a 100% customer satisfaction guarantee including guaranteed frozen delivery on all products and exact sizing specifications. We also guarantee the quality, appearance, and freshness of every product we ship. If you are not completely satisfied for any reason please contact us so that one of our customer service representatives may assist you in rectifying any problem you may have experienced.
Q: Do packages require a signature to be delivered?
A: No. All packages are shipped with no signature required.
Q: Do you sell live mice, rats, rabbits, guinea pigs, chickens or quail?
A: No. We only sell frozen mice, rats, rabbits, guinea pigs, chickens and quail.
Q: What do you feed your mice, rats, rabbits, guinea pigs, chickens and quail?
A: We feed a scientifically-formulated diet specifically designed to enhance the health and quality of all the animals in our colony. We absolutely do not feed dog food or any other product that contains red dye.
Q: Why should I consider feeding frozen (prekilled) instead of live?
A: Please refer to the article frozen vs. live in our articles section.
Q: Can feeder animals transmit diseases or parasites to me or my animals?
A: Yes, rodents in general are common carriers of sometimes fatal diseases such as the hantavirus and parasites such as rodent mites. Your exposure to these diseases and parasites can be greatly reduced when your feeder animals are obtained from a reputable breeder and by never feeding wild caught feeder animals. At RodentPro.com®, we take extra precautions to produce healthy and virus free feeder animals. We monitor their health via laboratory testing to ensure you receive a premium quality, problem free feeder animal. In addition, feeding frozen feeder animals will greatly reduce the risk of transmission of mites and disease pathogens to you and your pet.
Q: How do you euthanize your feeder animals?
A: We use Carbon dioxide (CO2), as recommended by the American Veterinary Medical Association panel on euthanasia, as the agent to euthanize our feeder animals. CO2 not only ensures a humane, quick and painless death for the animals but also ensures that no harmful residual chemicals remain that may harm the animal ingesting the prey item.
Q: How are your feeder animals packed?
A: Our feeder animals are frozen individually to avoid frozen "blocks" of rodents and then packaged in 3mm thick resealable commercial freezer bags with your convenience in mind.
Q: Do you offer a discreetly labeled box, I.E. frozen meat as opposed to frozen rodents?
A: Yes, We can ship in a box labeled frozen meat by requesting this option in the customer comment section when placing your order.
Q: How long will the frozen feeder animals last in the freezer?
A: Depending on how they are stored, most frozen feeder animals can last up to a year. It is a good idea to minimize any exposure to air by ensuring they are in air tight freezer bags. While we recommend not storing feeder animals without fur for more than 4 or 6 months and feeder animals with fur for 9 to 12 months, if properly sealed containers are used and air exposure is kept to a minimum, they can be kept for much longer.
Q: How do I thaw out the frozen feeder animals?
A: It is important to only offer fully defrosted prey items as a food source. We recommend a slow room temperature thawing process. We discourage a rapid thawing process utilizing means of high heat such as a microwave or hot water, as this method often distorts the physical integrity of the food item. Warming the food item to slightly above room temperature is acceptable. This slight warming can be achieved by placing the food item in a clean plastic bag and floating it in luke warm water. This slight warming will make the food item smell more strongly, and thus more attractive, which may be especially important when feeding reluctant feeders. For more information please refer to the article frozen vs. live in our articles section.
Q: What size feeder animals do you carry?
A: Please visit our products section where we precisely describe the size of our feeder animals in inches and grams and by offering visual comparisons.
Q: Do the feeder animals come with fur/feathers?
A: Yes, all feeder animals come with fur/feathers and are completely whole.
Q: How do the sizes of the feeder animals that RodentPro.com® offers compare to the sizes other feeder animal companies offer?
A: Great Question! Always make sure you are comparing apples to apples and not apples to oranges. Always compare length & gram weight in addition to price. For example, our definition of a medium rat may be totally different than that of another company. Always compare!
Q: How do you convert an animal that is used to feeding on live prey items to frozen (prekilled) prey items?
A: When converting an animal to prekilled prey, try "tease feeding" it by dangling the food item in front of it with a pair of hemostats. Be prepared for the strike and quickly release the prey. If this technique does not work you may first try offering stunned live prey, followed by freshly killed prey and then eventually by offering thawed food items. For more information please refer to the article frozen vs. live in our articles section.
Q: How do you entice non rodent-eaters to feed on rodents?
A: When converting a non-rodent eater to feeding on rodents you should try to "scent" the rodent by rubbing the normally fed food item of the animal on to the rodent to try to entice them into eating it. Another method is to use a sharp object to puncture the brain case of the prekilled food item. The scent may attract an otherwise reluctant animal into feeding. For more information please refer to the article frozen vs. live in our articles section.
Q: What are your prices and do you offer quantity discounts?
A: For details on pricing, please visit our products page.
Q: Do you ever run "sales" on any of your products?
A: On sale items will frequently appear listed on our home page as well as throughout our online catalog. Look for the "hot deal" icon shown below.
Q: How do you ship?
A: For shipping information please visit our terms section.
Q: If I am mailing a payment what address should I send it to?
P.O. Box 118
Inglefield, IN 47618-9998
Q: What methods of payment do you accept?
A: For payment details, please visit our terms section.
Q: Can gift certificates be redeemed for a cash refund?
A: Gift certificates are not redeemable for cash and cannot be redeemed for a cash refund.
Q: Do you have a minimum order?
A: Yes, We have a one bag minimum requirement for all internet orders. Special provisions may be made by calling one of our customer service representatives.
Q: What precautions should I take with the dry ice that is in the package I received from RodentPro.com®?
A: At a temperature of -109.3º F, dry ice is a skin irritant and it is crucial that you use gloves to handle it. Avoid contact with skin, mouth, eyes and clothing as severe frostbite or burns may result. Dry ice is harmful if eaten or swallowed. Dry ice produces carbon dioxide gas as it sublimates (melts). Do not place dry ice in air-tight containers as they may explode. Only use dry ice in open or well ventilated areas, as use in poorly ventilated areas can result in a lack of oxygen (suffocation) causing serious injury or death.